Took my granddaughter to see dentist
Explained everything she was doing so put my granddaughter at ease.
Explained everything she was doing so put my granddaughter at ease.
Response from the owner:Thank you, Caroline. Helping younger patients feel comfortable and informed is something we care deeply about, and it's lovely to hear your granddaughter was put at ease. Thank you for taking the time to share your kind words — we look forward to welcoming you both back at her next visit.
- The Team at Southwell Dental Care
- The Team at Southwell Dental Care
Both of my children had an appointment this week with Rawand Juma and she was incredible. So patient and welcoming with the children and a really lovely person.
Response from the owner:Thank you, Rachael. It means a great deal to hear that both of your children felt so welcome and at ease, putting children at their ease is something we care deeply about, and Rawand will be delighted to read this. Thank you for taking the time to share your kind words, and we look forward to seeing the family again at their next visit.
- The Team at Southwell Dental Care
- The Team at Southwell Dental Care
Response from the owner:Thank you, Alasdair. We really appreciate you taking the time to leave a five-star review — it means a lot to the team.
- The Team at Southwell Dental Care
- The Team at Southwell Dental Care
5* treatment as well a brilliant staff members a bonus. Made me feel comfortable, kept asking if I was ok ... also they all have a sense of humour which I loved. Didn’t push any other services on me .. highly recommend
Response from the owner:Thank you so much for your lovely feedback, Judy! We’re delighted that you’ve been with Southwell Dental Care for a few years and that you always find our team friendly and our service excellent. It’s a pleasure looking after your dental health, and we really appreciate your continued trust in us.
— The Southwell Dental Care Team
— The Southwell Dental Care Team
Have been a longstanding NHS patient here. I think it is a fantastic dentist with a really lovely atmosphere. It has recently been refubished and feels very calm, relaxing and professional. The staff are friendly and always helpful. Excellent service provided here ☺️
Response from the owner:Jamie,
Thank you so much for taking the time to leave such a kind review. It means a great deal to hear that the practice feels calm, relaxing and welcoming — that's exactly the atmosphere we work hard to create for our patients. We're also delighted the refurbishment has landed well; a lot of thought went into making the space feel as comfortable as possible.
We'll be sure to pass your lovely words on to the team. Thank you for being such a loyal patient over the years — we're very lucky to have you with us.
- The Team at Southwell Dental Care
Thank you so much for taking the time to leave such a kind review. It means a great deal to hear that the practice feels calm, relaxing and welcoming — that's exactly the atmosphere we work hard to create for our patients. We're also delighted the refurbishment has landed well; a lot of thought went into making the space feel as comfortable as possible.
We'll be sure to pass your lovely words on to the team. Thank you for being such a loyal patient over the years — we're very lucky to have you with us.
- The Team at Southwell Dental Care
My tooth extraction went as well as it could. Sam was reassuring throughout the procedure. Made me feel at ease.
Response from the owner:Thank you, Richard! We’re so pleased to hear your first visit with the new team was such a positive one. Dr Ali and Holly will be delighted to know you felt welcomed and well cared for — that’s exactly the experience we aim to provide for every patient.
— The Southwell Dental Care Team
— The Southwell Dental Care Team
Everyone i came into contact with this morning was welcoming, professional and kind. Communication was very clear. Thank you!
Response from the owner:Thank you so much, Sue — what a lovely thing to read! We’re really pleased your visit this morning felt welcoming and that everything was communicated clearly. We’ll make sure the whole team hears this. We look forward to seeing you again! 😊
— The Team at Southwell Dental Care
— The Team at Southwell Dental Care
Lovely friendly practice very professional and helpful
I’m quite a nervous patient and they put me at ease
The staff are all lovely and welcoming and got me in promptly when I broke my front tooth
Can’t praise them enough 10 out of 10!!!
.
I’m quite a nervous patient and they put me at ease
The staff are all lovely and welcoming and got me in promptly when I broke my front tooth
Can’t praise them enough 10 out of 10!!!
.
Response from the owner:Hi Sally, thank you for your lovely review! We know that dental visits can be a bit daunting, so we’re delighted to hear that our team was able to put you at ease. Providing a friendly and professional environment is what we’re all about. We look forward to seeing you at your next visit!
- The Southwell Dental Care Team
- The Southwell Dental Care Team
Great implements to practice, lots of great new services on offer, a well needed refresh for the Dental practice.
However asking for deposits for appointments that aren’t gonna happen for six months doesn’t sit well with me.
However asking for deposits for appointments that aren’t gonna happen for six months doesn’t sit well with me.
Response from the owner:Thank you, Andy — we’re glad you’ve noticed the improvements and the new services we’ve been introducing. It’s great to hear the changes are being well received.
Regarding deposits — we completely understand it can feel unfamiliar, and we appreciate you raising it. We ask for a deposit to secure your appointment slot, giving you the reassurance that your time with the clinician is confirmed and protected. It also allows us to plan effectively and ensure we’re always available for our patients when they need us. The deposit is of course fully applied to the cost of your treatment.
If you’d ever like to chat this through, we’re always happy to help — just give us a call on 01636 918202.
— The Team at Southwell Dental Care
Regarding deposits — we completely understand it can feel unfamiliar, and we appreciate you raising it. We ask for a deposit to secure your appointment slot, giving you the reassurance that your time with the clinician is confirmed and protected. It also allows us to plan effectively and ensure we’re always available for our patients when they need us. The deposit is of course fully applied to the cost of your treatment.
If you’d ever like to chat this through, we’re always happy to help — just give us a call on 01636 918202.
— The Team at Southwell Dental Care
Had a 6 monthly check up with Rawand Juma this morning. Very professional and made me feel comfortable. 3 appointments with the same person now building a good relationship with this dentist. Building confidence and trust since staff changeover which I believe is very important with a medical practitioner would have no hesitation in recommending .
Happy patient.
Happy patient.
Response from the owner:Thank you, William — this is such a thoughtful review and we're really glad you took the time to write it. We couldn't agree more that continuity of care matters enormously, and it's wonderful to hear that your relationship with Rawand has been building so positively over your appointments. Feeling comfortable and confident in your dentist is so important, and we'll be sure to pass your kind words on to her. We look forward to seeing you at your next visit. 😊
— The team at Southwell Dental Care
— The team at Southwell Dental Care
Excellent service, really helpful and polite friendly staff, relaxing atmosphere at a difficult time .
Response from the owner:Thank you so much, Simon — it's wonderful to hear that you found the team friendly and the atmosphere relaxing, especially during a difficult time. We know dental visits aren't always easy, so it means a lot that you felt looked after. We'll be sure to pass your kind words on to the whole team.
- The team at Southwell Dental Care
- The team at Southwell Dental Care
From the lovely receptionist to the very professional dentist that treated me I was completely satisfied. I would highly recommend
Response from the owner:Thank you so much for taking the time to share your kind words, Paul. We're delighted to hear that you felt looked after from the moment you walked in through to your treatment — our reception team and clinicians will be so pleased to read this. Recommendations from patients like you mean a great deal to us, and we look forward to welcoming you back.
- The Team at Southwell Dental Care
- The Team at Southwell Dental Care
Another great appointment with Rawand who managed to save a tooth that I thought was beyond repair. Such a kind and thoughtful dentist who always eases my nerves. All the staff are brilliant and since the refurbishment its such a lovely and welcoming environment.
Response from the owner:Thank you so much for sharing such a wonderful review Amanda. We're thrilled to hear that Rawand was able to save your tooth — she'll be delighted to read your kind words, and her calm, thoughtful approach is something we're very proud of. It's also lovely to know that the refurbishment has made a difference to how welcoming the practice feels. Thank you for trusting us with your care, and for taking the time to recognise the whole team.
- The Team at Southwell Dental Care
- The Team at Southwell Dental Care
Response from the owner:Thank you so much, Richard — we really appreciate you taking the time to leave a five-star review. It means a great deal to the whole team. We look forward to seeing you again at Southwell Dental Care!
— The Southwell Dental Care Team
— The Southwell Dental Care Team
Response from the owner:Thank you so much for the 5 star review Ocean!
We look forward to seeing you again soon.
— The Southwell Dental Care Team
We look forward to seeing you again soon.
— The Southwell Dental Care Team
I've been a patient at this practice for several years, but recently needed a filling replaced. The dentist, Sam, was very kind and professional and made the experience much less unpleasant than it could have been.
A couple of comments I could make - the large TV screen in the reception showing continuous ads for teeth-related treatments. Anyone of a nervous disposition may wish to divert their eyes. More soothing images would be preferable. Parking is now very difficult due, I expect, to increased staff and appointments, but I guess there's nothing that could be done about that.
All-in-all a fairly pleasant experience for a visit to the dentist. I guess the new management have hit it about right.
A couple of comments I could make - the large TV screen in the reception showing continuous ads for teeth-related treatments. Anyone of a nervous disposition may wish to divert their eyes. More soothing images would be preferable. Parking is now very difficult due, I expect, to increased staff and appointments, but I guess there's nothing that could be done about that.
All-in-all a fairly pleasant experience for a visit to the dentist. I guess the new management have hit it about right.
Response from the owner:Thank you so much for this lovely review, Chris, and for being such a loyal patient over the years, it really does mean a great deal to us.
We’re so pleased your visit was a comfortable one and that you felt well looked after.
Your feedback about the reception screen is genuinely appreciated — creating a calm, welcoming environment is really important to us, and that’s a thoughtful point we’ll take on board.
On parking, we hear you — it’s something patients have raised with us and we’re actively considering how best to address it. Thank you for the feedback.
Thank you again for the kind words — we look forward to welcoming you back.
The Southwell Dental Care Team
We’re so pleased your visit was a comfortable one and that you felt well looked after.
Your feedback about the reception screen is genuinely appreciated — creating a calm, welcoming environment is really important to us, and that’s a thoughtful point we’ll take on board.
On parking, we hear you — it’s something patients have raised with us and we’re actively considering how best to address it. Thank you for the feedback.
Thank you again for the kind words — we look forward to welcoming you back.
The Southwell Dental Care Team
Been today for the 6 monthly check for myself and my son. Very happy with the treatment, staff was nice and knowledgeable as always. Couldn't be happier and could not expect more from a dental care clinic.
Response from the owner:Thank you so much, Maurizio! We’re delighted to hear that you and your family have continued to have such positive experiences with us over the years. Your kind words about our new team members and the improvements to the practice mean a lot — we’re so glad you’re enjoying the changes and we can’t wait to welcome you back once everything is complete.
— The Southwell Dental Care Team
— The Southwell Dental Care Team
Rawand Juma is a caring dentist. My wife has dementia which clearly doesn't make her an easy patient to deal with and Rawand treats her so well with great patience.
I cannot, however, make such a comment without mentioning both Rawand's assistant and the Reception staff, all of whom are caring people.
I cannot, however, make such a comment without mentioning both Rawand's assistant and the Reception staff, all of whom are caring people.
Response from the owner:Thank you so much for this, Michael — it truly means a great deal to all of us.
Rawand takes enormous pride in making every patient feel safe, comfortable, and genuinely cared for, and we’ll make sure she and the wider team see your kind words. It’s a privilege to look after your wife, and we’re so glad her visits feel positive.
Your mention of the reception team and Rawand’s assistant is wonderful to read — they work so hard to create a welcoming environment for every patient who comes through our doors, and it’s lovely to have that recognised.
We look forward to continuing to care for your wife for a long time to come.
— The Team at Southwell Dental Care
Rawand takes enormous pride in making every patient feel safe, comfortable, and genuinely cared for, and we’ll make sure she and the wider team see your kind words. It’s a privilege to look after your wife, and we’re so glad her visits feel positive.
Your mention of the reception team and Rawand’s assistant is wonderful to read — they work so hard to create a welcoming environment for every patient who comes through our doors, and it’s lovely to have that recognised.
We look forward to continuing to care for your wife for a long time to come.
— The Team at Southwell Dental Care
Had my third treatment and final dental treatment with Wisam Al and I can’t praise him enough! Very thorough, careful and relaxed. I can honestly say I didn’t feel a thing. The girls on reception were super too. So friendly and obliging. Excellent practise.
Response from the owner:Thank you so much, Jo! We’re delighted to hear you had such a positive experience with Wisam. Taking the time to ensure every patient feels fully informed and at ease is something our whole team is committed to. We’ll make sure your kind words are passed on to him. We look forward to seeing you again soon.
— The Southwell Dental Care Team
— The Southwell Dental Care Team
Update of Review
I have been three times to have a new crown and a filling. The treatment was once again undertaken by Rawand Juma & her colleague.
This is by far the best dental treatment I have ever experience over 73 years. This is because from the reception through to the treatment I was welcomed and put at ease. Rawand provides very clear advice on teeth care, offered me choice throughout the processes and regularly checked my levels of comfort.
Rawand also provided great advice relating to flossing.
I am delighted to have such great dental care.
Thankyou
The transformation of this practice is amazing!! I had first class treatment from Rawand Juma. Her clarity of questioning about my teeth health & hygiene, together with the best advice I have ever received made this a memorable visit. Finally, the laughter and humour made it such a different and pleasurable experience compared to any previous dental practices I have visited.
I have been three times to have a new crown and a filling. The treatment was once again undertaken by Rawand Juma & her colleague.
This is by far the best dental treatment I have ever experience over 73 years. This is because from the reception through to the treatment I was welcomed and put at ease. Rawand provides very clear advice on teeth care, offered me choice throughout the processes and regularly checked my levels of comfort.
Rawand also provided great advice relating to flossing.
I am delighted to have such great dental care.
Thankyou
The transformation of this practice is amazing!! I had first class treatment from Rawand Juma. Her clarity of questioning about my teeth health & hygiene, together with the best advice I have ever received made this a memorable visit. Finally, the laughter and humour made it such a different and pleasurable experience compared to any previous dental practices I have visited.
Response from the owner:Thank you so much for taking the time to update your review, Rob — and what a wonderful thing to read. To hear that visits to Southwell Dental Care have been the best dental experience of your life is genuinely humbling for all of us.
Rawand will be so pleased to read this. She puts enormous care into making sure every patient feels informed, comfortable, and genuinely listened to throughout their treatment — and it clearly came through. We’ll make sure she and the whole team see your kind words.
We look forward to welcoming you back whenever you need us.
— The Team at Southwell Dental Care
Rawand will be so pleased to read this. She puts enormous care into making sure every patient feels informed, comfortable, and genuinely listened to throughout their treatment — and it clearly came through. We’ll make sure she and the whole team see your kind words.
We look forward to welcoming you back whenever you need us.
— The Team at Southwell Dental Care
Excellent service, I had an emergency appointment. It was the first time I had seen Sam and I was very impressed by the treatment I received.
Response from the owner:Dear Janice,
Thank you so much for taking the time to share your experience. We're delighted to hear that Sam was able to look after you during your emergency appointment and that you felt well cared for throughout.
Emergencies are understandably stressful, and it means a great deal to know you left feeling reassured and impressed. Sam will be thrilled to read your kind words.
We look forward to welcoming you back to the practice.
- The team at Southwell Dental Care
Thank you so much for taking the time to share your experience. We're delighted to hear that Sam was able to look after you during your emergency appointment and that you felt well cared for throughout.
Emergencies are understandably stressful, and it means a great deal to know you left feeling reassured and impressed. Sam will be thrilled to read your kind words.
We look forward to welcoming you back to the practice.
- The team at Southwell Dental Care
The whole surgery has been redecorated refurnished updated and is very smart. The staff are attentive and the dentist and assistant reassuring and my treatment was excellent!
Response from the owner:Dear Margaret,
Thank you so much for your lovely feedback. We're thrilled you've noticed the refurbishment, a great deal of care has gone into creating a space that feels welcoming and modern, so it's wonderful to hear it's making a difference to our patients.
It's especially kind of you to mention the team. Knowing you felt reassured and well looked after throughout your treatment means the world to us, and we'll be sure to pass your comments on to the clinical team.
Thank you again for choosing Southwell Dental Care — we look forward to seeing you at your next visit.
- The team at Southwell Dental Care
Thank you so much for your lovely feedback. We're thrilled you've noticed the refurbishment, a great deal of care has gone into creating a space that feels welcoming and modern, so it's wonderful to hear it's making a difference to our patients.
It's especially kind of you to mention the team. Knowing you felt reassured and well looked after throughout your treatment means the world to us, and we'll be sure to pass your comments on to the clinical team.
Thank you again for choosing Southwell Dental Care — we look forward to seeing you at your next visit.
- The team at Southwell Dental Care
Response from the owner:Dear Myra,
Thank you so much for the 5-star review — it's very much appreciated! We're delighted you had a positive experience with us, and we look forward to welcoming you back to the practice.
Warm regards,
- The team at Southwell Dental Care
Thank you so much for the 5-star review — it's very much appreciated! We're delighted you had a positive experience with us, and we look forward to welcoming you back to the practice.
Warm regards,
- The team at Southwell Dental Care
Really lovely , such a relaxing atmosphere and most calming dentist experience I’ve ever had
Response from the owner:Thank you so much, Jayne! We’re delighted to hear you found your visit so relaxing — creating a calm, comfortable experience for our patients is exactly what we aim for. We really appreciate you taking the time to share such lovely feedback!
— The Southwell Dental Care Team
— The Southwell Dental Care Team
Every visit is met with a warm welcome and a safe and calm atmosphere. The staff are both professional and friendly. Sam (my dentist) is so lovely, he puts you at ease with his kind and friendly personality. I would highly recommend this dental practice.
Response from the owner:Thank you so much, Deborah, this is such a lovely thing to read. We’re really pleased every visit feels that way, and it means a great deal to hear that Sam has made such a positive impression. We’ll make sure he sees this. We look forward to welcoming you back whenever you next need us. 😊
— The team at Southwell Dental Care
— The team at Southwell Dental Care